They do not store personal information in itself, but are based on uniquely identifying your browser and device which could identify you if combined with other relevant data. Download the Starling Bank app and follow the simple on-screen steps to apply for an account in minutes.Alternatively, enter your mobile number in the box below and we’ll send you a text with a link to download the app. Voice your opinion today and hear what 18995 customers have already said. You can speak to a human being - not a bot - any time of the day or night. Do you agree with Starling Bank’s star rating? Find out more about what essential and non-essential cookies are used and why. Call or chat us. We’ve got a banking licence and we can do everything other banks can, in the palm of your hand. “Every day is different - you get to learn something new about the bank or how to help customers,” he says. This style of banking would help pave … This has been another year of strong growth at Starling, despite the headwinds, hardships and heartache inflicted by the pandemic. “It could be three or four days before the money actually goes out of your account and then you’ll get another notification, but that doesn’t mean you’ve been charged twice,” she says. It was tough but it was also very rewarding,” she says. Starling Bank is transforming British banking and challenging the high-street giants as the first mobile-only bank to offer UK current accounts. If you do not want YouTube cookies stored do not click on the YouTube embedded videos. Click here. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. Do you agree with Starling Bank’s star rating? “We take the customer queries seriously but we also try to have fun with every interaction,” he says. Do you agree with Starling Bank’s star rating? They cannot be disabled. Starling Bank is registered in England and Wales as Starling Bank Limited (No. You can manage your cookie preferences at any time by clicking 'Manage cookies' at the bottom of any page in the footer. Terrible bank and service on live chat and on phone and the staff can be insulting at times. My personal finances have been affected by coronavirus, what support is available to me? We embed YouTube videos with the privacy-enhanced mode on which means it will not place any cookies until you click to play the video. Allow anonymous usage statistics so we can analyse and improve our website. These cookies may be used by the cookie provider to build a profile of your interests and show you relevant advertisements on other sites. Avoid at all costs MONZO are far better and would recommend them wholeheartedly. “It’s been a very steep learning curve. Starling is a leading digital bank, founded in 2014 and voted Best British Bank in 2018 and 2019 and Best Business Banking Provider in 2019. Alternative. His favourite thing about Starling customers? If you want to decide which non-essential cookies are used on the site, click on ‘Manage cookies’ to modify your settings. What is the Starling business account? Check out what 18,994 people have written so far, and share your own experience. If you do not want YouTube cookies stored do not click on the YouTube embedded videos. They cannot be disabled. When you sign up, you get a current account, a debit card and an app that’s all about helping you understand where your money goes, budget and save. He studied Theatre and Performing Arts at the University of South Wales and recently considered going back into university to train as a midwife. “Some people have worked in call centres before, some have come straight from university or are still at university. If you need any help, the support team is available 24/7 for a live chat. There’s a huge help section on the Starling website and you can also find live chat and phone numbers in the app or over on Starling’s website. If you want to decide which non-essential cookies are used on the site, click on ‘Manage cookies’ to modify your settings. Our Privacy Notice sets out how the personal data collected from you will be processed by us. Do you agree with Starling Bank's TrustScore? Then they apologize reluctantly and send you a message produced by a wordsmith with no personal approach whatsoever. Everyone brings different life experiences,” he says. The teams are usually based across our UK offices in Cardiff, Southampton and London. The teams are usually based across our UK offices in Cardiff, Southampton and London. On average, calls are answered in 33 seconds and live-chat messages are responded to in 45 seconds. Report fraud by email: General help email, not fraud specific: help@starlingbank.com They also have a live chat function on their website … I’ve found the customer support relatively fast and useful, though you will have to wait a bit that’s no different to any bank. | Read 18,621-18,640 Reviews out of 18,994. “They’re very forward looking and supportive. Digital bank Starling followed closely behind with 84 per cent of customers, while First Direct, HSBC’s internet-based retail banking division, boasted 83 per cent. At Sterling Bank, our customers are our number one priority. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. When you open an account with Starling Bank, you may be offered an overdraft subject to a full check with a Credit Reference Agency – this way we can help ensure that an overdraft is both affordable and manageable for your current situation. It is vital that our customers can reach us at any time, day or night. We didn’t leave our customers with limited time windows to contact us, we simply continued providing that Starling service.”. Starling is a fintech … Before Starling, Jean-Luc worked in technology and customer service roles for companies such as Tesco Mobile and Cineworld. With Starling’s banking app, you'll get instant notifications when you spend or get paid, insights that reveal your spending habits, the ability to deposit cheques directly from your mobile, 24/7 support and an application that only takes minutes. To provide you with the full functionality of our website. If you have a question or concern about your bank account, you can contact customer service by: Sending a message to start a Live Chat through the Starling app or website How Does The Starling Bank App Work? To provide you with the full functionality of our website. Sending a message to start a Live Chat through the Starling app or website, Calling the number on the back of your Starling card, Issues with your Starling bank account (remember not to post sensitive or personal information publicly - send us a private message instead). Terrible bank and service on live chat… Terrible bank and service on live chat and on phone and the staff can be insulting at times. You can chat to the bank on its app, via email, desktop live chat or on Twitter. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. Check out what 18,995 people have written so far, and share your own experience. Wherever our customers are, Starling is there to support them, and it’s all … Starling bank for the first few years would focus on funding and subsequent development with that money. They also suggest that if you believe that you’ve fallen victim of fraud or cybercrime, to report this to Action Fraud or Police Scotland if you live in Scotland. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166. Starling Bank is registered in England and Wales as Starling Bank Limited (No. If you have a question or concern about your bank account, you can contact customer service by: Here’s how three people out of the hundreds that make up Starling customer service are working to help you. © Starling Bank 2021. But, their customer support teams are available 24/7. Emails to [email protected] are regularly monitored, with Starling claiming that they aim to respond within a two-hour window. Her advice for night-shift workers is to take vitamin D supplements to compensate for lack of natural sunlight, and multivitamins to support your immune system. Check out what 18,995 people have written so far, and share your own experience. There are no Starling bank branches. Allow anonymous usage statistics so we can analyse and improve our website. Starling Bank is registered in England and Wales as Starling Bank Limited (No. Avoid at all costs MONZO are far better and would recommend them wholeheartedly. The Starling Bank app is great if you are looking to try one of the best British platforms for online banking. Download the app to apply for a Starling Bank account in minutes. Do you agree with Starling Bank's TrustScore? Starling Bank is registered in England and Wales as Starling Bank Limited (No. As well as the … Do you agree with Starling Bank’s star rating? We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166. Her experience as a carer, which started when her dad fell ill, encouraged her to try new things. Please get in touch straight away if you’ve noticed any suspicious transactions on your account. Here, we ask our customers about what they love most about Starling. “I loved it - I met some real characters. Starling Bank is registered in England and Wales as Starling Bank Limited (No. Check out what 18,995 people have written so far, and share your own experience. Getting started with Starling is quite easy. Coronavirus Business Interruption Loan Scheme. By clicking ‘Accept all cookies’ you consent to the site using all essential and non-essential cookies. | Read 18,501-18,520 Reviews out of 18,995. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. “Yes. You can reach Starling anytime, literally within minutes (see customer service section below)! All rights reserved. As an agent in our London office, he answers calls and replies to messages sent through the live chat function in the Starling app. You’ll then have these options: Chat with us - start a live chat session Do you agree with Starling Bank's TrustScore? Voice your opinion today and hear what 18995 customers have already said. We may not be face to face but we are definitely with you. Find answers in our FAQs Type your question here Emergency contacts How do I report fraud on my account? It focuses on current and business account products. Starling bank functions as a regular current account, the only difference being that you won’t have to visit a branch physically or rely on internet banking. Essential cookies help you to access the website and each of its web pages and sub domains, by enabling basic functions like cookie consent. Do you agree with Starling Bank's TrustScore? You can speak to a human being - not a bot - any time of the day or night. With Starling, wherever you are in the world and whatever time it is, there’s always someone on the end of the phone doing their best to support you.”. Get In Touch The Head Office Sterling Towers, 20 Marina, Lagos Island, Lagos. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran … We want to change banking for good. One topic that often comes up for Tina is delayed payments, for example if the card reader was offline when you made the payment. At the moment, most people are working remotely, a … We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166. There are no branches, so support is either via phone or a chat function in the app. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. Here are the numbers you need: Current accounts (Lines are open 24/7) UK: 0333 202 3330 … “Starling’s 24/7, 365, customer-centric philosophy has really made a difference during Covid-19. Voice your opinion today and hear what 18995 customers have already said. What documents do I need to open a Starling business account? Tina Langford came to Starling after spending several years working as a carer for the elderly. Internet Banking. YouTube. Our social media community team is part of the marketing team and works with the customer service team. Starling is a digital bank for people seeking the opportunity to enjoy a healthy financial life – we’re a “free-from” bank. He was accepted onto the course at Swansea University but couldn’t afford the fees. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. Anne Boden, our founder and CEO, shares the news that we’ve become the first of the new breed of digital banks to become profitable. 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