��c�C#ɗ/����_�����w�%�*� ���z:�� ��Zzz������1����F�ՂC����5�i'ˁO�5a��l\ �^��+�h���N����`]0�9��t�z�"�V����.��4�p9�ߓ���0�v��S�8|������~/�E���q�b���I�N��ܨ���a�DM��L�uQ�Ku������;ZU`}���x[�|���\6�W����Ӫ.W�Y��/��m���s�Z-���o^p�����Ƙ�*`|b%?q����&������,��v���O�u>-f/��{5��D7���1OA�CY������f{X˷h�5�R찾��ܚ��gю�|^��%yu��;�����O��g�n��������(�G����y;������U�&�&� 7���5��v�/����5��~�B�o~�(9��� ���_�6��8Av�lχ�D[O�#o�� Level 2 Diploma in Health and Social Care (Adults) for England (4222-21. I have also completed a leadership course (Aspiring Managers) part of which was the Manager Induction Standards. There is no better teacher than experience. Credit value: 3 . The information contained on this website is a study guide only. UNDERSTAND WORKING RELATIONSHIPS IN SOCIAL CARE SETTING 1.1. Guidelines: o regulator’s fundamental standards of quality and safety o National Institute for Health and Care Excellence (Nice) guidelines, e.g. Reflecting on situations that you have encountered in your role as a health and social care worker is a great way to maximise your experience and improve your practice. Both should be treated as part of our own personal development. It is important to be fully aware of what your duties are and that you can perform them competently. Explain how a working relationship is different from a personal relationship Working relationships: these are relationships that are formed whilst within the workplace, such as work colleagues, and it is necessary to maintain a professional nature whilst at … Unit type: Optional . Or you may discuss a first-aid course you were on that taught you how to perform CPR – if you can provide an example of using CPR to save a life, even better! 3.2 Support others to understand and contribute to records. c�� b��m�WR����? This page is designed to answer the following questions: Much can be learned from getting feedback on your practice from others. This will include things like turning up to work on time, behaving in an appropriate manner whilst at work and not bringing the organisation into disrepute. Asking for feedback from colleagues, clients, client’s families and other professionals can help identify areas of development to consider. It is also nice to see how far we have come since starting work in the industry. 9.6d Describe situations where an assessment of capacity might need to be undertaken and the meaning and significance of “advance statements” regarding future care. This could include: Senior member of staff, Carer, Family member, 7.5a Describe the importance of how valuing people contributes to active participation, 7.5b Explain how to enable individuals to make informed choices about their lives, 7.5c List other ways they can support active participation, 7.5d Describe the importance of enabling individuals to develop skills in self-care and to maintain their own network of friends within their community, 7.6a Demonstrate that they can support the active participation of individuals in their care, 7.6b Reflect on how their own personal views could restrict the individual’s ability to actively participate in their care, 7.6c Report any concerns to the relevant person. Or it could be that you are having difficulty motivating a client, so a colleague explains to you that this particular client responds better to staff that have a bit of banter with him. You may also use reflection in one-on-one discussions with your manager, for example in your supervision. ��OҁM4<0J+�詈��F��,B'�g8��O�bk�;��m��k[x��#U����?�'�k�} { www.legislation.gov.uk Website for current government legislation They should attend refresher courses every two years. Unit reference number: R/616/7301 . How to address and manage dilemmas between duty of care and an individual's rights, How To Manage Comments and Complaints Effectively, How to deal with incidents, errors and near-misses in care settings, How to deal with confrontation and difficult situations, 4.1a Explain what is meant by: diversity, equality, inclusion, discrimination, 4.1b Describe ways in which discrimination may deliberately or inadvertently occur in the work setting, 4.1c Explain how practices that support equality and inclusion reduce the likelihood of discrimination, 4.2a Identify which legislation and codes of practice relating to equality, diversity and discrimination apply to their own role, 4.2b Demonstrate interaction with individuals that respects their beliefs, culture, values and preferences, 4.2c Describe how to challenge discrimination in a way that encourages positive change, 4.3a Identify a range of sources of information, advice and support about diversity, equality and inclusion, 4.3b Describe how and when to access information, advice and support about diversity, equality and inclusion, 4.3c Explain who to ask for advice and support about equality and inclusion, 5.1a Describe how to put person-centred values into practice in their day-to-day work, 5.1b Describe why it is important to work in a way that promotes person centred values when providing support to individuals, 5.1c Identify ways to promote dignity in their day-to-day work, 5.2a Describe the importance of finding out the history, preferences, wishes and needs of the individual, 5.2b Explain why the changing needs of an individual must be reflected in their care and/or support plan, 5.2c Explain the importance of supporting individuals to plan for their future wellbeing and fulfilment, including end-of-life care, 5.3a Take appropriate steps to remove or minimise the environmental factors causing the discomfort or distress. The QCF Level 2 in Health & Social Care has replaced the NVQ Level 2 in Health and Social Care; it is an internationally recognised qualification, which is the equivalent to a GCSE and the UK industry standard for those working in this sector. In a recent supervision, I suggested that I work towards my Diploma in Health & Social Care Level 2, which my manager agreed with and we set a timescale for doing it within 12 months, with me to report back on my progress in each supervision. We have a dedicated training and development manager whom I can approach to discuss my needs. Formalising and documenting your personal development has the benefit of turning ideas into something more concrete that is actionable and time-specific. As well as formal training, experience is also an essential part of the job. %PDF-1.6 %���� 9.1c. Guided learning hours: 26 . This could include: Senior member of staff, Carer, Family member, 5.7a Demonstrate that their actions promote person centred values including: individuality, independence, privacy, partnership, choice, dignity, respect, rights, 6.1a Describe the different ways that people communicate, 6.1b Describe how communication affects relationships at work, 6.1c Describe why it is important to observe and be receptive to an individual’s reactions when communicating with them, 6.2a Describe how to establish an individual’s communication and language needs, wishes and preferences, 6.2b List a range of communication methods and styles that could help meet an individual’s communication needs, wishes and preferences, 6.3a List barriers to effective communication, 6.3b Describe ways to reduce barriers to effective communication, 6.3c Describe how to check whether they (the HCSW/ASCW) have been understood, 6.3d Describe where to find information and support or services, to help them communicate more effectively, 6.4a Describe what confidentiality means in relation to their role, 6.4b List any legislation and agreed ways of working to maintain confidentiality in day-to-day communication, 6.4c Describe situations where information, normally considered to be confidential, might need to be passed on, 6.4d Describe who they should ask for advice and support about confidentiality, 7.1a Describe what is meant by privacy and dignity, 7.1b List situations where an individual’s privacy and dignity could be compromised, 7.1c Describe how to maintain privacy and dignity in the work setting. NOTE: Further information on reflective practice can be found here. Firstly, it will be evidence that you are competent in certain areas. By doing your job on a day-to-day basis, you will instinctively learn how to do it effectively and to the best of your ability. Have your career aspirations changed over the year? The following five units are mandatory for all learners undertaking the health and social care Diploma at level 2 in England HSC 024 Principles of safeguarding and protection in health and social care 2 3 26 Knowledge A/601/8574 HSC 025 The role of the health and social care worker 2 2 14 Competence J/601/8576 HSC 026 This could include: Senior member of staff, Carer, Family member, 5.4a Raise any concerns directly with the individual concerned, 5.4b Raise any concern with their supervisor/ manager, 5.4c Raise any concerns via other channels or systems e.g. do a certain number of staff need to be trained as first-aiders or fire marshalls? ), Your weaknesses (e.g. It is also useful to reflect on your work to aid your learning and development. I have regular supervisions with her to discuss any training that I think I need or she thinks I could benefit from. It can be thought of as a way of bridging the gap between theory and practice, using the following three-step process: The process of managing a situation and reflecting on it afterwards can give powerful insights about how to make improvement both personally and professionally and gain experience. I have requested practical first aid training on multiple occasions but, as yet, have not received any. It is split into four learning outcomes with a range of assessment criteria for each: Understand what is required for competence in own work role He came back down a few minutes later with his hood pulled over his head and would not talk to me. In another supervision, my manager asked me to be the Key Worker for a particular client, which I agreed to. Level 2 Level 3 Level 4 Describe the social model of disability and how it underpins positive attitudes towards disability and involving people in their own care, 9.3a. The NVQ Level 2 in Health and Social Care (QCF) course is aimed individuals working as a care assistant or support worker in any care settings or looking to volunteer in a care setting. This qualification confirms competence in these areas for roles such as: Care Support Workers in Residential Settings 2 The care worker could make sure that Mrs Jafrey could call for help to get to the toilet in time, or look at other means to help Mrs Jafrey … Understand person centred approaches for care and support 1.1 Explain what person centred values are The principle is to put the individual receiving care at the centre of a day to day activity. 9.4a. Upon reflection, you may have concluded that it would have been better if you had been more laid-back and simply said to the client to come and find you when they’re ready to take their meds. It is advisable to record your progress in your Personal Development Plan. The best source of support for my own learning and development is my manager. 2.1 Describe features of manual and electronic information storage systems that help ensure security. Co-worker relationships - This is the relationship an employee has with their other colleagues or fellow employeesEmployer-employee relationships - This is the relationship between an employee and… QCF Level 2 in Health & Social Care. 3.1 Support others to understand the need for secure handling of information. You will usually plan your learning for the next 12 months so many organisations find it useful to tie-in creating a PDP with Annual Appraisals. ���7��b��FzEQ��Q�����J�t��'�iݹ�g�iY_���h\���m���Y�?����Ӯ�����z���=Q�GPw��m. The mandatory units for the Level 2 Diploma in Care offer 24 credits towards the qualification. This includes feedback from clients, colleagues, managers and other professionals. During this meeting, my manager will also pass on any ideas for training that senior management think I will benefit from. If you’ve recently reflected on some work you did, you may have identified a need for some specific training. Level 2 Diploma in Health and Social Care (Adults) for Wales and Northern Ireland (4222-22) 29 Unit 4222-202 Introduction to personal development in health, social care or children’s and young people’s settings (SHC 22) Learn key worker responsibilities (done), Understand what is required for competence in own work role, Be able to reflect on own work activities, Be able to agree a personal development plan, Be able to develop knowledge, skills and understanding, thought about and reflected on your strengths, weaknesses and goals, discussed your learning needs with your line manager, agreed with your line manager on objectives for your personal development, reviewed and updated your objectives, as necessary, Your current skillset (e.g. You also have a duties an responsibilities towards you manager and the organisation that you work for as a whole. You may find that you have responsibilities to work in partnership with other professionals that are not part of your organisation. This could include: Re-positioning, Reporting to a more senior member of staff, Giving prescribed pain relief medication, Ensure equipment or medical devices are working properly or in the correct position e.g. This unit … I Have only just started in a care environment and i need this qualification to continue with my job. In my job role, I respect the attitudes and beliefs of others and do not try to force my own opinions on the people that I work with. Unfortunately, he wanted to come home after dinner on Xmas Day, which staff facilitated (as we had a contingency rota in place). This could include: Verbal reporting from the individual, Non-verbal communication, Changes in behaviour, 5.5c Take appropriate action where there is pain or discomfort. the individual is able to eat it, 8.3c Ensure that appropriate utensils are available to enable the individual to meet their nutritional needs as independently as possible, 8.3d Support and encourage individuals to eat in accordance with their plan of care, 8.3e Know how to report any concerns to the relevant person. Personalisation is an approach described by the Department of Health as meaning that individuals who need to receive support, whether provided by statutory Unexplained withdrawals from the bank, unusual activity in the bank accounts. 7.2b Demonstrate that the privacy and dignity of the individual is maintained at all times being in line with the person’s individual needs and preferences when providing personal care. I am doing Level 2 child care Could someone cane help please I have stack on this question--Show how a learning activity has improved own knowledge, skills and understanding. A Diploma in Health and Social Care is flexible to suit all fields of health and social care. By reading and understanding them, you are much better equipped to deal with situations in the correct manner and you can learn a lot about how your organisation and the health and social care sector as a whole work. If I were doing something incorrectly, I would want this to be pointed out to me. So, in summary, the main sources of support are: Support for planning and reviewing your development can be obtained from many sources. This is an ideal induction programme to develop entry-level skills and knowledge required to provide person-centred support in the health and wellbeing sectors (including: health, home and community, aged support, disability support and social services). 1.1 Identify legislation and codes of practice that relate to handling information in care settings. I find talking with my colleagues and other professionals from the care sector can be great sources of information. Also look at how this training would be beneficial to you organisation. Unit summary . You will need to explain a situation you have been in and how you reflected on it later either by yourself or as part of a group. L��J��8)�b���v���of�k�] A�������3�z� �I�&B9"4Q�a�v�e����*n�&v�����SD The Level 2 Diploma in Care (RQF) is a nationally-recognised qualification for people that work in the care industry.. %%EOF Your employer will also expect you to complete several other duties such as completing your timesheet, inducting/mentoring new staff, attending training and taking responsibility for own personal development, attending meetings, communicating with other professionals and colleagues etc. This may come from supervision notes or team meeting minutes or it may just be describing a situation to your tutor where you have used reflection. If you have had a similar situation and handled it differently due to the insights you gained from your reflection, even better. READ PAPER. h�bbd``b`� �@��H�� 1WH�,柁��t Qx����aH#��_ �� Level 5 Diploma Leadership and Management Health and Social Care Unit 502: Promote Professional Development OUTCOME 1 1.1 Explain the importance of continually improving knowledge and practice 1.1 – it is important for me to continually improving my knowledge, and ensure that I am aware of, and follow, the current health & social care standards, legislation, and guidelines for good … One should not be afraid of constructive criticism as this is what drives us forward. People may want to communicate to express their wants or needs. Explain why early detection of mental health needs, dementia or learning disability is important. You will usually complete your PDP with your line manager and discuss what training or self-study would be useful to you and increase your effectiveness in your role. You manager should also be able to help you with guidance and advice and may offer some organisational specific suggestions. Download Answers and Essays for professional awards. It was an almost robotic response. Last Christmas, a client who gets very excited around this time of year was due to go home to stay with his parents from Xmas eve to Boxing Day. Along with my manager I have been fully involved in creating my personal development plan. Explain why it is important to understand that the causes and support needs are different for people with mental health conditions, dementia and learning disabilities. 9.4b. Company policies and procedures can also be great sources of information regarding my own personal development. 23 Answers to questions in S/NVQ Level 2 Health & Social Care Easy Steps Unit 218 Support individuals with their personal care needs In the workplace: Promoting continence (page 202) 1 Mrs Jafrey may have felt embarrassed or uncomfortable having a male care worker helping her. 9.3b. Asking for feedback from others is something is often avoided in workplace environments, but it shouldn’t as it can be invaluable. I work with a person-centred values approach, which means that I always treat each service user as an individual and support them in a way that is preferential to them using a mutually agreed care plan. 2 My job requires that I am personally responsible to uphold the statement of values in all areas of my work. John Born. These lay out the rules for lawful practice in the UK and non-conformance can lead to litigation against an individual or company. A Personal Development Plan is an invaluable tool for the health and social care worker because learning new skills, updating existing skills and increasing understanding and efficiency are essential to the role. This includes: I also have responsibilities to the organisation work for, which includes: As well as following internal policies, I am also obliged to ensure I work within legal guidelines including health and safety legislation and CQC compliance. Shortly after joining my company, I completed an online course on Common Induction Standards, which included topics on medication, first aid, health & safety and food hygiene. Unit 16: Introduction to Personalisation in Care . etc. Or maybe you could describe a time when you examined the incident record of an individual with challenging behaviour and identified a particular trigger that no-one else had noticed. A good example of knowledge-sharing between other professionals are the Registered Managers Networks run by Skills for Care (they are free and you don’t have to be a registered manager to attend, although you should contact the Chair first). ), Informal and formal conversation with manager. I may earn commissions from qualifying purchases from Amazon. wheelchairs, prosthetics, catheter tubes, 5.5d Remove or minimise any environmental factors causing pain or discomfort. Just set aside five or ten minutes to think about what you’ve done. Unit 202 (previously SHC022) is designed to to give care workers an awareness of the skills they need to develop their knowledge, skills and understanding so that they are able to improve over time. Give three reasons why people want to communicate. Explain how positive attitudes towards those with mental health conditions, dementia or learning disabilities will improve the care and support they receive, 9.2b. There are lots of useful sites out there that will have resources available but i know of one (www.nvq2.info) that provides the answers for the NVQ 2 3 and 4 in social care. Learners can select a pathway that suits the. I have no idea what this HSC21 Unit is, for example: [i]You need to show that you know, understand and can apply i practice; This could be your manager, an in-house safeguarding representative, social services safeguarding team or even the police depending on severity. Care Act. UNIT 1 LEVEL 2 Introduction to Communicate in Health, Social care or children’s and young people’s settings 1. If not, why not? It is also important for employers to have a log of learning and the specialist skills of their employees, not only from a practical point of view (e.g. Health Records Act 1990, Care Standards Act 2000 (receipt, storage and administration of medicines), Hazardous Waste (England and Wales) Regulations 2005. If I felt so strongly that I was unable to support my client in this regard, I would speak to my manager and request that I work with a different client instead. Explain how these conditions may influence a person’s needs in relation to the care that they may require. I felt I learned a lot from these courses, particularly about food hygiene as I was unaware of many of the best practices. For example: Over the following months, keep your PDP updated as and when you complete your goals and keep reviewing it to make sure you are on track. 246 Level 2 Diploma in Health and Social Care (Adults) for England (4222-21) Unit 4222-232 Move and position individuals in accordance with their plan of care (HSC 2028) Level: 2 Credit value: 4 UAN: J/601/8027 Unit aim This unit is aimed at those working in a wide range of settings. Now that I am much more knowledgeable in this area, I have benefited both professionally and personally. A short summary of this paper. 1. Sometimes it is useful to reflect on work activities as a group, which means chatting with managers, colleagues and other professionals about something that has happened and how it may be avoided or improved going forward. Level: 3 . An example of this is my abhorrence towards fishing. Having examined the similarities and differences between a working relationship and a personal relationship, we will now look at the different types of working relationships in care settings. This unit explores the importance of having secure systems for recording, storing and sharing of information in care settings and the legislation and agreed ways of working related to it. does the client require staff with specialist medical training such as epilepsy or diabetes? 21 0 obj <>/Filter/FlateDecode/ID[<6E4E0F5C10DDDC4F9AC21B6F40F3F930>]/Index[11 24]/Info 10 0 R/Length 67/Prev 56455/Root 12 0 R/Size 35/Type/XRef/W[1 2 1]>>stream No guarantee is given for the accuracy, completeness, efficacy, timeliness, or correct sequencing of the information contained on this website. For example, it is unlikely that a health and social care company would be willing to pay for it’s staff to go on a welding course! . What goals should be set for the following twelve months? It involves looking back on something that you have done and actively and impartially considering your work, what went well, what didn’t go so well, what you could have done better and what you have learned. I have regular, helping with meal planning and preparation and maintaining a healthy diet, helping to maintain a good standard of health and hygiene, helping to maintain a clean and clutter-free household, following company policies and procedures, seeking opportunities for personal and professional growth, As well as following internal policies, I am also obliged to ensure I, Manual Handling Operations Regulations 1992, Describe Your Main Duties & Responsibilities, 1.1b List the standards, codes of conduct and practices that relate to your role, 1.1c Demonstrate that you are working in accordance with the agreed ways of working with your employer, 1.1d Explain how your previous experiences, attitudes and beliefs may affect the way you work, 1.2a Describe your employment rights and responsibilities, 1.2b List the aims, objectives and values of the service in which you work, 1.2c Explain why it is important to work in ways that are agreed with your employer, 1.2d Demonstrate how to access full and up to date details of agreed ways of working that are relevant to your role, 1.2e Explain how and when to escalate any concerns you might have (whistleblowing), 1.2f Explain why it is important to be honest and identify where errors may have occurred and to tell the appropriate person, 1.3a Describe your responsibilities to the individuals you support, 1.3b Explain how a working relationship is different from a personal relationship, 1.3c Describe different working relationships in health and social care settings, 1.4a Explain why it is important to work in teams and in partnership with others, 1.4b Explain why it is important to work in partnership with key people, advocates and others who are significant to an individual, 1.4c Demonstrate behaviours, attitudes and ways of working that can help improve partnership working, 1.4d Demonstrate how and when to access support and advice about partnership working and resolving conflicts, 2.1a Identify sources of support for their own learning and development, 2.1b Describe the process for agreeing a personal development plan and who should be involved, 2.1c Explain why feedback from others is important in helping to develop and improve the way they work, 2.1d Contribute to drawing up own personal development plan, Describe the functional level of literacy, numeracy and communication skills necessary to carry out their role and explain how to check their own level, 2.2b Explain how to check their current level of literacy, numeracy and communication skills, 2.2c Describe how a learning activity has improved their own knowledge, skills and understanding, 2.2d Describe how reflecting on a situation has improved their own knowledge, skills and understanding, 2.2e Describe how feedback from others has developed their own knowledge, skills and understanding, 2.2f Demonstrate how to measure their own knowledge, performance and understanding against relevant standards, 2.2g List the learning opportunities available to them and how they can use them to improve the way they work, 2.2h Demonstrate how to record progress in relation to their personal development, 2.2i Explain why continuing professional development is important. A mental health condition such as: Psychosis, Depression and Anxiety 2. Regular team meetings allow the staff team to discuss work and learn from one another. 10.1a Explain the term safeguarding adults, 10.1b Explain their own role and responsibilities in safeguarding individuals, 10.1e Explain why an individual may be vulnerable to harm or abuse, 10.1f Describe what constitutes restrictive practices, 10.1g List the possible indicators of abuse, 10.1h Describe the nature and scope of harm to and abuse of adults at risk, 10.1i List a range of factors which have featured in adult abuse and neglect, 10.1j Demonstrate the importance of ensuring individuals are treated with dignity and respect when providing health and care services, 10.1k Describe where to get information and advice about their role and responsibilities in preventing and protecting individuals from harm and abuse, 10.2a Describe how care environments can promote or undermine people's dignity and rights, 10.2b Explain the importance of individualised, person centred care, 10.2c Explain how to apply the basic principles of helping people to keep themselves safe, 10.2d Explain the local arrangements for the implementation of multi-agency Safeguarding Adult’s policies and procedures, 10.2e List ways in which the likelihood of abuse can be reduced by managing risk and focusing on prevention, 10.2f Explain how a clear complaints procedure reduces the likelihood of abuse, 10.3a Explain what to do if abuse of an adult is suspected; including how to raise concerns within local whistleblowing policy procedures, 10.4a List relevant legislation, local and national policies and procedures which relate to safeguarding adults, 10.4b Explain the importance of sharing information with the relevant agencies, 10.4c Describe the actions to take if they experience barriers in alerting or referring to relevant agencies. 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