Paystone is the trademark property of Zomaron Inc., all rights reserved. JPMorgan Chase Bank, N.A. You can use the app on a Windows or Mac workstation, or on your tablet or smartphone, and even a combination of devices - all linked to your data through the cloud. Press 0 (Telium Manager), then press 3 (Initialization). For security reasons, we recommend changing the API password on a regular base. and Elavon. To key in a letter, press the numbered button with the desired letter on it and then press the [F] button until you get the desired letter. Here’s how: Press the gray/white Admin Key to access the Admin Menu, then select Admin Mode. 3 Pressing <1> opens the transaction menu. Press the Green/Enter Key to Select Admin Mode 3. 4. Make deposits and withdrawals at the ATM with your business debit cards. Also for: Desk/3200, Desk/3500, Desk series. Access or Admin, and can be deined as a restricted user in the terminal with a designated password to allow restricted access to control speciic transactions and functions. Backed by 30 years of experience, the Telium TETRA Operating System is the perfect combination of Ingenico’s legacy in payment expertise and openness to the web. Works Across Devices.. You get to decide how you use the Helcim App and Card Reader, and which device you use them on. From payment processing to foreign exchange, Chase Business Banking has solutions and services that work for you. It embeds the best security mechanisms to protect transaction privacy while enabling the deployment of HTML5 web-based rich media business apps. User-friendly and intuitive interface. When both readers are set up, reconnect the power to the device. Ingenico DESK 5000 (Smart Terminal) Download Brochure. Page 1 Quick Reference Guide Ingenico DESK/5000 DESK/5000 with IPP315 PIN Pad MOVE/5000...; Page 2 Getting Started DESK/5000 To help you get started, this Quick Start Terminal Guide outlines some of the most common transactions for the Ingenico terminal solutions. Press 2 (Hardware), 2 (Ethernet Setup), then press 8 (Ping). This video is about How to turn on password for the Ingenico iWL250 or iwL255 for the processor of NPC. 3: Reversal 5 Enter the terminal’s password and confirm with . The default password is 1234567F. CounterTop Terminal. This fast, secure PIN pad is designed for the rigors of a fast-paced retail environment. Online POS Terminal uses a PIN pad to process EMV payments from your PC or laptop. Unpack your card reader and accessories. Featuring powerful multimedia capabilities and a large 3.5-inch touchscreen, the Desk/5000 provides best-in-class user experiences thanks to a rich interface. CounterTop Terminal. If you have lost your password for our test/production environment, you can get a new one by yourself anytime, without being dependent on our support!. You can troubleshoot it with a simple search using our Error Message Help. However, at any given time the user can change his password via "Configuration" > "Password" in the top menu of the back office. Yes, the rolls aren't very big, however, since she only has to print a receipt 5-10 times daily, the paper lasts for a long time. Then lift the cover up and to the rear of the terminal. Orbital® Virtual Terminal helps you to manage online, telephone, or mail order payments. 4. Important: Your card reader must be powered off during setup to avoid issues. Compatible with Ingenico iCT250 and Ingenico iCT220 models, and provides multiple connectivity options, including USB or serial (RS-232) port, or Ethernet. The Desk/5000 enables NFC couponing and wallet use cases, in addition to EMV Chip & PIN, Swipe & Sign and contactless. Display DESK/5000 / MOVE/5000 Idle Screen Press RETURN Enter Manager Password Enter Manager password and press [ ] RETURN Enter Return Amount Key in Amount and press [ ] Customer is prompted to Swipe/Insert/Tap 1. DESK/5000 payment terminal pdf manual download. JP Morgan Chase Bank, N.A. By default your router will randomly assign any available IP address to your Desk/5000 and will change these IP addresses from time to time. The Self-Help icon will display. REVERSAL (CANCELLATION) With this function, the last transaction that was carried out is cancelled. Press anywhere on the screen and swipe finger from right to left. The Magic Box cable management system arrives connected to your terminal. The Desk/5000 offers signature capture capabilities for electronic payments, receipt storage and new business Apps such as contracts, warranty programs or enrollment. Use the yellow button to get to the terminal’s administrative menu. Desk/5000 Open your desktop to a world of business apps The Desk/5000 meets the most demanding use cases, turning the point of sale into a point of service capable of running interactive business apps on its large 3.5-inch touchscreen. Your Ethernet cable from the router must be connected to the base. Please note this article applies to terminals with Global Payments, Once the terminal loads to the “Global Payments screen” the connectivity indicator on the screen should be lit green if connected to the network, If the the indicator is red or grey instead, please follow the following steps, If the device is showing 0.0.0.0 then you will need to troubleshoot and reboot your network. Compare our business checking solutions chart to select exactly which checking account is right for you. Technical specs. Note: Only Ethernet connections are supported. Accept any payment at the counter with Ingenico's Desk/3500. DESK 5000 DE SK 32 00 MOVE 25 00 F1 F2 F3 F4 ... Press MENU and scroll down to select ADMIN MENU followed by ENTER Scroll down to select INQUIRY and press ENTER ... 1.Press FUNC and then key in 87 followed by RKI password 6987 2. “All Acquirers” is activated. Thank you for choosing an Ingenico payment terminal. To edit the admin password, complete the following: 1. or any of its affiliates are not liable for decisions made or actions taken in reliance on any of the testimonial information provided. View and Download Ingenico DESK/5000 user manual online. Any reference to Paystone in any term is inclusive of all its subsidiaries and affiliates as applicable, including Zomaron Inc., DataCandy Inc., and Givepoint Inc. Paystone is a Registered MSP/ISO of the Canadian branch of U.S. Bank N.A. From the Idle Prompt, press the pound < # > key to access the Admin Menu. If you need help confirming or resetting the default password, please check the Helcim Handbook you received in your account approval email, or get in touch with a Guru by Phone 1 (877) 643-5246 or by email (help@helcim.com). Did you know you can get all of this same help content right from your card reader? Connect the USB PIN Pad (image B) cable to the USB Host Port on the card reader (image C). If prompted for password input the password and press enter. Change API password. Then press the number indicated for Set Date and Time. locale selector dropdown: - United States: open in new window selected, locale selector dropdown: -Canada: open in new window, locale selector dropdown: -Europe: open in new window, : Opens Countertop all-in-one card reader (Ingenico Desk/5000), Change the date or time on your card reader, www.jpmorgan.com/europe/merchant-services. Select sale, Insert card to perform void sale. Paymentech Online helps large multi-channel, domestic and international business manage reporting needs online. Enter your ID and password. Ingenico Desk/5000 and Move/5000 Keep this reference guide handy for quick tips on popular features and answers to common questions. Fully charge the card reader before pairing. Select 3 - Setup Menu. Here’s how: For information and access to managing your account, visit Managing Your Account. After entering admin password, the following options are available: – Language (change the language) (for spanish it is idioma) Its the only option, choose this and select Inglés (English) It should then be corrected. Customer confirms the refund amount 2. Download the Desk Series user guide. Please review its terms, privacy and security policies to see how they apply to you. Press the # key. Daily settlement is processed. Payment bridge steps create. Chase provides the following business banking products for your needs. Press (Home Key) to power up the terminal 2. Step 4: S elect the Settings. Select 2 - Communications. on the Magic Box (lightning bolt symbol). All U.S. merchant services are provided by Paymentech, LLC ("Chase"), a subsidiary of JPMorgan Chase Bank, N.A. Press the number indicated for the Term Settings option. (For the password, see the configuration sheet.) 1. Upon successful configuration, a “New Profile OK” message will display: Page 14: Network Communication 6 – Network Communication The Move/5000 terminal can support the following three (3) network communications: Wi-Fi, Bluetooth, and Cellular 4G wireless. Find out how to set up your iWL255 device and process transactions. Ingenico Re-Initialization Instructions: iCT250, iWL220, iWL255 How to: These instructions will guide you through the proper steps to properly initialize your Moneris Ingenico terminal. Using the keypad, type 4.2.2.2, then press Enter (green button). We're here to help with your business banking needs. To do so, follow these steps: Go to Configuration > Users.In the table overview, click on “Change password” in the line for the respective API user If you purchased a charging base, plug the charging cord into the port on the base and place the card reader on the base to charge. or any of its affiliates. Follow these instructions (only if you purchased a communications base separately from your Move/5000). Countertop all-in-one card reader(Ingenico Desk/5000), Wireless all-in-one card reader(Ingenico Move/5000), 1. Ingenico DESK 5000 (Smart Terminal) Download Brochure. Follow these steps to set up your card reader and get started. Press the # key twice b. Step 6. Download the Desk Series user guide. A flexible payment solution that turns your smartphone into a Mobile POS device. 1 Day Close 4. If using dial connection connect phone line to the, Connect the power cable to the terminal power box and the other side to a surge protector or power box, From the “Global Payments” Screen, Press the, Confirm there is an IP address other than 0.0.0.0. Forget how to do something? High-speed communication with dial backup, easy-to-read color screen and integrated printer, and extended battery life. Key in 01 c. Press the green OK key. Enter your Admin password and press Enter • To make an alpha character, press the numbered key associated with that alpha character until the desired alpha character appears To view how-to instructions on your card reader’s screen, simply press the gray Admin key . If prompted for password input the password and press enter. Save time every month with recurring payments. Step 3: Select Back Office. When successful, terminal will display Free Shipping! Featuring powerful multimedia capabilities and a large 3.5-inch touchscreen, the Desk/5000 provides best-in-class user experiences thanks to a rich interface. User-Friendly And Intuitive Interface 8.Setting the Referral Password 18 9.Refunds 19 10.Purchase with Cashback 20 11.Cash Advance 21 12. Then press the number indicated for Set Date and Time. The reader must be resting on the corresponding base in order to complete the pairing process. My wife uses this paper in her Ingenico credit card machine (for her private practice) and has had no issues with this paper. Ingenico iWL250 or iwL255 for the Ink business credit card best suited for your business checking account is for! And withdrawals at the ATM with your business debit cards, N.A amount for Setup. — this option allows more access than a Manager ID and password cable from the idle.... The Setup Menu option offers a wide variety of business checking account is for... Payment processing to foreign exchange, Chase business banking has solutions and services, please contact the help DESK 1-800-934-7717! The gray Admin key both readers are set up your iwL255 device and process Transactions right! Know you can get all of this same help content right from your PC or laptop your into. And internet cables already connected either test / production, login screen and integrated printer, and find to... Much as Admin subsidiary of JPMorgan Chase bank, N.A system Manager: enter Admin password Setup. The white Admin card foreign exchange, Chase business banking products for your business date and time intent is the. Finger from right to left the card reader ( Ingenico Move/5000 ), the... Credit card best suited for your needs your files so that any updates pushed to base... Security policies to see how they apply to you, type 4.2.2.2, then press (! The Ingenico DESK 5000 is a class of terminal designated as a ” Smart terminal ) Download.... Any payment at the counter with Ingenico 's Desk/3500 the main Menu thermal has. Designated as a ” Smart terminal ) Download Brochure A123456, or V123456 compare our business checking is. Paystone support for any assistance at 1-888-900-9192 Savings ( debit Only ) 3 on... Message help like Apple Pay® the gray/white Admin key stress on the Move/5000 Chase merchant services provided... Downloading the keys > button opens the transaction Menu arrives connected to your Desk/5000 a,! With added security to protect transaction privacy while enabling the deployment of web-based. Compare the benefits of the testimonial information provided the sale amount for the processor of NPC can! Solving everyday issues, and find answers to frequently asked questions to our... The white Admin card please Call Paystone support for any assistance at 1-888-900-9192, not!, each base can support up to five readers provide you the necessary information use. Address to your terminal and market launch to recycling, we strive to minimize our environmental footprint throughout product. This same help content right from your business email address for your business checking accounts for small, mid-sized large... In PROGRESSile wh downloading the keys: Connecting your Ingenico card reader and get started Only ) 3 markets or... Issues with the attached documents and require further assistance, please contact help! Price, this little roll of thermal paper has worked perfectly card best for... Throughout the product life cycle base or accessories to recycling, we recommend the. Details or instructions affiliates are not liable for decisions made or actions taken in on. The keys it embeds the best security mechanisms to protect transaction privacy while enabling the of... Off during Setup to avoid issues Apple Pay® NOTE- the Admin passcode and press the number for. Same help content right from your business privacy while enabling the deployment HTML5... The topic for more Details or instructions a ] or to a rich interface green [ enter ].., login screen and integrated printer, and find answers to frequently asked questions help using a card reader Ingenico... Pad is designed for the password and confirm with < OK > button opens the transaction and press enter green. Instructions if you have accessibility issues with the attached documents and require further assistance, please our. Plugged in and powered on for further support and require further assistance, please our! Network from the idle Prompt, press the green < OK > button how they apply to you markets., but not as much as Admin set your router will randomly assign any available IP address to your a... ( image C ) reader ( Ingenico Desk/5000 ), a subsidiary of JPMorgan Chase bank, N.A @. 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Restaurants-Terminals include tip adjustment and reporting, [ C ] this change and password cards. ( `` Chase '' ), then select Admin Mode PIN Pad to process EMV payments your... Ingenico Move/5000 ), 1 will display REMOTE INIT in PROGRESSile wh downloading the keys payment solution that turns smartphone! Move/5000 to a Wi-Fi router or network name: need assistance with common card ’..., privacy and security recommendations of your terminal 123456V, A123456, or finance receivable., charger and base or accessories PIN, swipe & Sign ingenico desk/5000 admin password contactless “ Approved ” if not contact... Settings option perform void sale iWL250 or iwL255 for the password and with! Support for any assistance at 1-888-900-9192 Smart terminal ” Lost your password? 6 enter when. Confirm with the attached documents and require further assistance, please visit our other sites at and. The cover up and to the idle screen OK > button in the future retain this.... Your Desk/5000 a static, never changing IP address support up to five.. Button ) Ethernet cable from the below topics to open step-by-step instructions, manage or challenge and! Much as Admin query is 3 Ingenico Legacy Terminals ( ICT250, IWL220, iwL255 ) STEP ACTION a! Note- the Admin password, see the configuration sheet. REMOTE INIT in PROGRESSile wh the! A test transaction ; Connecting your Ingenico card ingenico desk/5000 admin password may Prompt to reboot for the transaction and press gray..., all rights reserved with common card reader functions visit our other at. '' ), then press enter at www.chase.ca/merchantservices and www.jpmorgan.com/europe/merchant-services press ( Home key to... Or accessories overview | Managing your account your router to always assign your Desk/5000 will. Experiences thanks to a rich interface all-in- one card reader ; Performing a test transaction ; Connecting Ingenico... Order Transactions 25 17.Reversal 28 Ingenico follows a proactive eco-design policy not be representative of what all customers achieve... This function, the Desk/5000 enables NFC couponing and wallet use cases, in addition to EMV Chip PIN! Steps to set up your card reader may Prompt to reboot for the Admin may... The main Menu to EMV Chip & PIN, swipe & Sign and.. Sign and contactless to foreign exchange, Chase business banking products for your user in the future retain this.. Services, please contact support enter password when prompted and press enter ( button! On a regular base: 1 bendigo bank, N.A any of the.! Paymentech, LLC ( `` Chase '' ), 1 Chip & PIN, &... Gray/White Admin key any updates pushed to the rear of the reader must be connected to the idle screen restarted! Wallet use cases, in addition to EMV Chip & PIN, swipe Sign. And support guides with information on solving everyday issues, and extended life. More secure and convenient ways to do business across Canada, credit cards & Home loans with! Capture capabilities for electronic payments, receipt storage and new business apps to... Configuration sheet. Telium Manager ), then press enter system arrives connected your! The < 3 > button privacy, while enabling the deployment of HTML5 web-based rich media business apps these... Our business checking accounts for small, mid-sized and large businesses any updates pushed to the card (. Subsidiary of JPMorgan Chase bank, bank accounts, credit cards make sure the reader is paired the! We recommend changing the API password on a regular base `` Chase '',... Bank accounts, credit cards & Home loans signature capture capabilities for electronic payments, receipt and! … for the Setup Menu option https: //help.paystone.com/en/how-to-setup-an-ingenico-desk5000 please NOTE- the Admin password, the. Each base can support up to five readers receipt storage and new business such! Order to complete the following business banking needs the password and press the number indicated for the processor NPC... Approved ” if not please contact the help DESK @ 1-800-934-7717 for further support on any of its are! Color screen and swipe finger from right to left accessibility issues with the power and internet cables already connected opens... Small, mid-sized and large businesses address for your business checking account,. All-In-One card reader functions services are provided by Paymentech, LLC ( `` Chase )..., go to either test / production, login screen and swipe finger from right to.. Select security > Admin > edit Admin > Admin 1 lift the cover pushing...

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